Refund policy

Thank you for shopping with The Trading Post. We want you to love what you ordered - if something isn't right, here is how we handle returns, refunds, and replacements.

 

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us at support.thetradingpost@gmail.com within 30 days of delivery with photo or video evidence, and we will send a full refund or replacement at no extra cost.

 

Missing Items

If part of your order did not arrive, let us know within 30 days of delivery with photo evidence of what you received, and we will issue a full refund or replacement for the missing item(s).

 

Because most of our products ship directly from our fulfillment partners, we typically do not require the item to be physically returned to us, since return shipping usually costs more than the item is worth. In these cases we will issue your refund or replacement without asking you to send anything back.

 

Orders Delayed in Transit

If your order has not arrived and tracking shows no movement for more than 45 days (US orders) or 60 days (international orders), contact us and we will resend your order or issue a full refund.

 

Orders Marked as Delivered

If tracking shows your order as delivered but you have not received it, please reach out within a reasonable time so we can look into it. Refunds will not be issued for orders confirmed as delivered unless you can show the package was not actually received.

 

Order Cancellations

You can cancel your order for a full refund any time before it has been processed or shipped. Once an order has entered processing, we may not be able to cancel it.

 

Refund Timing

Approved refunds are typically processed within 24 hours, and funds usually appear back in your original payment method within 5-10 business days, depending on your bank.

 

Refund Window

Refund requests must be made within 90 days of the original purchase date.

 

Questions?

If you have any questions about a return, refund, or your order status, email us at support.thetradingpost@gmail.com and we will be happy to help.